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Terms That Set Your Account Rules

Our terms set the rules for account access, wallet use, and content handling in Malaysia where local law permits.

Malaysia accessAccount rulesWallet termsLocal lawSupport path

How the Rules Apply in Malaysia

bp99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern how you use bp99 in Malaysia, and they apply only where local law permits access. If a local rule changes how a feature can be offered or used, that local rule takes priority for the affected part of the service. We may update

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these terms when we change account checks, wallet flows, content access, or support handling, and the version shown on this page is the one that applies after it is posted. When you fund or move value through Touch 'n Go, GrabPay, Boost dan FPX, the same
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terms cover failed transfers, delayed confirmations, and any correction we need to make after a check. By continuing to use the account, you agree to read the current version and follow the notices shown in your dashboard.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to Send Questions

If you need help with these terms, contact us from the account page, the live chat window, or the email address shown in the footer.

Live chat Use live chat for quick questions about access, wording, or any clause you want explained in plain English. We can point you to the right section and log a follow-up if your request needs a formal record.

Email Email suits changes to your details, corrections to past records, or a written request tied to a specific account. Include your registered name and the issue so we can match the message faster.

Account form The form inside your account is the cleanest route for sensitive requests. It keeps the message attached to your profile, which helps us check the right terms, timestamps, and history without extra back-and-forth.

DATA AND ACCESS

How We Handle Records

We handle policy matters with the same care we use for account access. Access logs, device data, and cookie records help us spot unusual sign-ins, keep session records straight, and tell which…

Data handling

We keep only the account details, timestamps, and support records needed to operate the service, settle a dispute, or meet legal duties. Data that no longer serves that purpose is removed or archived under our retention rules.

Cookies

Cookies help us remember session state, language choice, and whether you have already seen a notice. You can clear them in your browser, but some pages may ask you to sign in again after that.

Account security

For sign-ins and changes to profile details, we may ask for extra checks when the request looks unusual. That protects you against unauthorised access and keeps the terms tied to the right account.

Retention

We keep records for the period needed to handle access, conduct checks, or answer a legal request. Once that window ends, we delete or archive the files according to our internal schedule.

Change requests

If any detail is wrong, send the correction request from your account page with the exact field you want changed. We will ask for proof when needed and update the record where the request is valid.

Contact path

For access, correction, or deletion questions, use live chat, email, or the in-account form. Each route reaches the same support team, so you do not have to repeat your request on different channels.

Common Questions About the Terms

These questions cover how the terms work, which records we keep, and how you reach us if something in your account needs a fix. The answers below are written for Malaysian access cases, so they stay tied to local law, your profile, and the notices you see in the account area. If your situation is unusual, contact support from the same page and include the relevant details.

These terms apply from the moment you use the service or create a profile, and they stay in force until replaced by a newer version. If local law changes the position, the local rule controls that part.

Yes. We may update the page when account handling, verification, or wallet rules change. The version posted here replaces earlier wording, and your continued use means you are working with the current text.

We use your data to manage access, keep session records, answer support requests, and meet legal duties. We do not keep it longer than needed for those purposes or for any active dispute.

Access can change if you are outside the regions where local law permits it. If that happens, some parts may be hidden or paused until your location and eligibility fit the applicable rules.

Send the correction request from your account page and name the exact field that needs updating. If we need proof, we will tell you what to send so we can match the record.

Use live chat for quick clarifications, email for a written trail, or the in-account form for sensitive requests. Any of those routes reaches the same support team, so the handling stays consistent.

Terms That Set Your Account Rules

Where to Send Questions

How We Handle Records

Data handling

Cookies

Account security

Retention

Change requests

Contact path

Common Questions About the Terms

01 When do these terms apply to my account?

02 Can you change the terms after I join?

03 How do you handle my personal data?

04 What if I move outside Malaysia?

05 How do I ask for a correction?

06 Which contact path should I use for legal questions?

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